What is your return policy?
We are committed to quality products and services and your satisfaction is 100% guaranteed! If for any reason you are not satisfied with your purchase, you can take advantage of our 30−day Return Policy and 100% Satisfaction Guarantee. We will be happy to offer you a free replacement or a refund. Items should be returned in their original product packaging.
In the unlikely event that the artwork arrives damaged, please call Customer Service immediately at 403-499-8195 or email us at customerservice@davincidesigns.com. Our Customer Care representative will guide you through your options. These will include replacing the damaged work, credit towards another purchase, or a full refund.
We will also pay the return shipping costs if the return is a result of our error.
To request authorization please send e-mail to: returns@davincidesigns.com with the following details:
- Order #, First & Last Name.
- Item #(s) you want to return.
- Specify reason for return.
- Wait for our Customer Service to e-mail you with your Return Authorization and Instructions.
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